Rework from unclear communication
Work redone because communication was unclear or lost.
Formula
Communication-caused rework
(rework items attributed to misunderstood communication / total rework items) * 100
Unit
percent
Direction
Lower is better
Cadence
Monthly in delivery retrospectives.
Numerator
Rework items caused by unclear direction, missing context, or misunderstood commitments
Denominator
Total rework items reviewed
Worked Example
Review of rework tickets for a product release.
Communication-caused rework items
11
Total rework items
38
Calculation
11 / 38 * 100
Result
28.9%
Interpretation
Nearly a third of rework is tied to unclear communication.
Recommended action
Improve decision records, briefs, and handoff protocols.
Why it matters
This metric helps leaders see whether the communication layer is healthy enough to support execution and AI readiness.
What it reveals
Where communication failure becomes execution waste.
Manual assessment method
Review incidents of rework and identify whether the root cause was unclear decision communication, missing context, or conflicting messages.
Lapemo calculation path
Not a current platform capability; it requires rework instrumentation or a reliable proxy signal.
Interpretation Bands
Healthy
0-10%
Low and manageable.
Watch
11-20%
Rising signal that should be reviewed.
Risk
21-35%
High enough to indicate structural friction.
Critical
>35%
Likely blocking execution or governance quality.
Required inputs
- Rework log
- Cause category
- Original instruction
- Owner review
Data sources
- Delivery retrospectives
- Support tickets
- Project reviews
- Meeting audit
Common pitfalls
- Blaming communication when decision rights are the real cause
- Using vague cause categories
Recommended actions
- Use communication protocols
- Record decisions
- Clarify handoffs
Measure Before You Scale
Measure the operating model before AI amplifies it.
Use the Metrics Library to understand what to diagnose, what to monitor, and where Lapemo can turn framework metrics into operating intelligence.