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Large People ModelHuman Operating Architecture

Decision drag

Slow decisions

Diagnose delayed, reversed, or repeatedly escalated decisions by connecting authority, evidence, ownership, platforms, and governance.

Leader question

Which decisions are slowing the company, and who has the right to resolve them?

Use the specific metric to find aging decisions and establish a 30-day baseline.

Problem Signature

Recognize slow decisions in the work.

These are observable signals—not the diagnosis. Together, they show where to begin inspecting the system.

Visible pattern

Decision paths keep stalling

01

Strategic choices keep returning to the same forum.

02

Teams wait for alignment before making commitments.

03

Roadmaps slip because dependency decisions are unresolved.

04

Architecture, platform, and product decisions move on different clocks.

05

Executives keep adjudicating decisions that should have clear owners.

First 30 Days

Move from diagnosis to operating proof.

Keep the intervention bounded. Each move should make ownership, decisions, evidence, or control easier to inspect.

The intervention rule

Fix one consequential workflow before starting a broad transformation.

01Observe

List the 10 decisions currently slowing the highest-value work.

Visible operating move

02Clarify

Assign an accountable decision owner and target date to each one.

Visible operating move

03Intervene

Map the evidence source, approval path, and escalation rule for each decision.

Visible operating move

04Review

Review decision latency weekly until aging decisions have an owner or escalation.

Visible operating move

Worked Example

See the diagnosis become a decision.

Illustrative example — not customer evidence.

The example keeps the situation, intervention, and observable result connected so the operating change is easy to follow.

01 · Situation

A product launch is two weeks late because pricing, security, and platform decisions keep returning to the same steering committee.

02 · Intervention

  1. 01

    The team lists the three unresolved decisions and names one decider for each.

  2. 02

    Each decider receives the evidence required, a target date, and one escalation condition.

  3. 03

    The steering committee stops reopening decisions unless the recorded escalation condition occurs.

03 · Observable result

Within 30 days, the launch has a stable decision path and leaders can inspect decision latency instead of counting meetings.

Proof, not activity

LPM Diagnosis

The visible problem is not the whole problem.

LPM traces the symptom into the operating conditions underneath it, then identifies the layers leaders should inspect first.

Metrics and Artifacts

Metrics to inspect and artifacts to build

Each use case becomes practical when the diagnosis connects measurable signals to concrete operating artifacts.

Metrics to Inspect

Decision latency

Measures how long important choices take to resolve.

Open

Decision aging

Surfaces decisions that remain open too long.

Open

Decision reversal rate

Shows whether commitments are unstable or repeatedly reopened.

Open

Approval cycle time

Reveals where governance timing slows work.

Open

Decision dependency count

Shows how many other decisions must resolve first.

Open

Recommended Operating Artifacts

Decision rights matrix

Define who can decide, approve, recommend, or veto.

Open

Decision log

Track decisions, owners, evidence, dates, and commitments.

Open

Escalation map

Clarify when a decision needs leadership attention.

Open

Evidence checklist

Define the facts required before a decision can be made.

Open

Slow decisions

Diagnose the symptom before prescribing the solution.

Use the specific metric to find aging decisions and establish a 30-day baseline.